Customer surveys done by our Customer Service department and service engineers amongst the large family of Avatys customers point to the following:
More than 75% of all purchase are made on the strength of referrals and recommendation of existing customers (word of mouth publicity)
Based on a program to determine future profitability of the company based on current level of delighted customer who is actively engaged in promoting the products (missionaries) it is found that the % of promoters has been increasing steadily since we began tracking this figure more than 2 years ago
At present more than 50% of Avatys customer are actively promoting the products, this coincides with the percentage of delighted customer which is above 50%
We care for all the customers after sale of the product and provide door step customer service.
Our Strength is that, we provide product service to our customer within actual time frame.
We care for those customers whose product warranty has been expired and provide AMC service for the proper functioning of the product.
Rajesh Verma (Manager)
Riva Appliances Private Limited RZ 49, 1st floor Vasishth Park, Pankha Road Janakpuri, Delhi - 110046, India